Privacy Policy
By Erik Marutian · Last updated:
1. Information We Collect
When you use our contact form, we collect the information you provide, including your name, email address, phone number, company name, and message content. We do not collect personal data through cookies or tracking scripts beyond basic analytics.
If you opt in to receive SMS/text messages, we collect your mobile phone number and your consent preferences (transactional and/or marketing messages).
2. How We Use Your Information
We use the information you submit to:
- Respond to your inquiry and communicate about our services
- Send transactional SMS messages (e.g., appointment reminders, service updates, account notifications) if you have opted in
- Send marketing and promotional SMS messages about our services and offers if you have separately opted in
- Improve our offerings and customer experience
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. SMS/Text Messaging
By opting in to SMS messaging on our contact form, you consent to receive text messages from Talaxy.ai at the mobile number you provided. There are two separate types of SMS consent:
- Transactional messages: Service-related communications such as appointment reminders, account alerts, and status updates.
- Marketing messages: Promotional offers, service announcements, and other marketing communications.
Message frequency: Message frequency may vary depending on your interactions and the type of messages you opted into.
Message and data rates: Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further texts will be sent.
Help: For help, reply HELP to any message or contact us at hello@talaxy.ai.
SMS consent sharing: We do not share your SMS consent or mobile phone number with third parties or affiliates for marketing purposes. Your mobile information will not be shared with or sold to third parties/affiliates for promotional purposes. We may share your mobile number with our SMS service provider solely for the purpose of delivering text messages you have consented to receive.
4. Cookies & Tracking Practices
Our website uses basic analytics provided by our hosting platform (Vercel) to understand general traffic patterns. We do not use third-party advertising cookies or tracking pixels. Google Fonts are loaded for typography, which may involve a standard request to Google's servers.
5. Data Storage & Security
Form submissions are processed through Web3Forms, a GDPR-compliant service that transmits data over HTTPS. We store your information only as long as necessary to fulfill the purpose for which it was collected. Phone numbers collected for SMS messaging are retained only while you have an active opt-in and are securely deleted upon opt-out.
6. Third-Party Services
Our website may use the following third-party services:
- Web3Forms — for contact form processing
- Vercel — for website hosting and analytics
- Google Fonts — for typography
- SMS service provider — for delivering text messages (only your phone number and message content are shared for delivery purposes)
7. Your Rights
You have the right to:
- Request access to, correction of, or deletion of your personal data
- Opt out of SMS messages at any time by texting STOP
- Request information about what data we hold about you
- Withdraw consent for communications at any time
To exercise these rights, contact us at hello@talaxy.ai.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact
If you have questions about this privacy policy, please contact us at hello@talaxy.ai.